Terms of Service

1. Upfront Payment Requirement

All voice lessons must be paid in full at the time of booking in order to confirm a lesson slot. We do not offer pay-later reservations. Payments are processed in US Dollars (USD) via Stripe Embedded Checkout using major credit/debit cards, Apple Pay, Google Pay, or Link, or by applying an existing studio credit balance.

2. 10-Minute Checkout Hold Policy

When you select a lesson time on the booking calendar, our system places a temporary 10-minute hold on that slot so no other student can book the same hour while you enter your details and complete payment. If checkout is not completed within 10 minutes, the hold expires automatically and the time slot is released back to the public calendar.

3. Recurring Weekly Lesson Billing

During checkout, you may choose to make your booking a recurring weekly lesson at the same weekday and time:

• Charged 24 Hours Before Each Lesson: Your first lesson is paid at checkout, and your payment method is securely saved with Stripe for off-session billing. Each subsequent weekly lesson is automatically charged 24 hours before the lesson starts.
• Declined or Action-Required Payments: If an automated charge fails or requires bank authentication (3D Secure), we email you a one-click payment link and hold your slot until 2 hours before the lesson start time. Unpaid slots are released at T−2 hours.
• Pause or Cancel Anytime: You may pause or end your weekly series at any time from your lesson management page or by contacting the studio. Individual lessons are subject to the Cancellation Policy (24-hour notice threshold).

4. Studio Conduct & Lesson Delivery

Lessons are offered in 30, 45, and 60-minute durations, either in person at the Traverse City studio (123 E Front St, Studio B, Traverse City, MI 49684) or remotely over Zoom:

• Please arrive on time (not more than 5 minutes early for in-person lessons) with your sheet music, water, and materials ready.
• For remote Zoom lessons, each confirmed booking includes a dedicated Zoom link in your confirmation email and .ics calendar invite. Students are responsible for a stable internet connection and working microphone/camera.
• Lessons that begin late due to student tardiness will still conclude at the scheduled end time so the next student’s lesson is not delayed.

5. Contact Details

For questions regarding scheduling, billing, or studio policies, please contact Anna Grace Roth:
Phone: +1 (231) 409-1384
Email: agr@lakefamilies.com
Studio Address: 123 E Front St, Studio B, Traverse City, MI 49684