Anna Grace Roth · Voice Studio
Studio Policies
Clear, transparent studio rules for scheduling, cancellations, payments, and student privacy. Policy Version 2026-10
1. Cancellation & Rescheduling Policy
Standalone page →Our studio calendar reserves dedicated time exclusively for your lesson. Whether you cancel early or close to your lesson time, our system shows the exact outcome before you confirm.
| Scenario | Notice Window | Policy Outcome |
|---|---|---|
| Early Student Cancellation | ≥ 24 hours before start | 100% studio credit added immediately to your credit ledger (valid for 12 months), with the option to request a card refund by contacting the studio. |
| Student Reschedule | ≥ 24 hours before start | Move your booking to another open slot at no extra charge. |
| Late Student Cancellation | < 24 hours before start | Studio credit only — 100% studio credit valid for 12 months toward a future lesson (no cash refund). |
| Teacher Cancellation | Any time | Student’s choice of a 100% cash refund to your original payment method or a 100% studio credit, selected in one click from your notification email. |
| Teacher-Proposed Reschedule | Any time | Accept the proposed new time in one click; your existing payment moves with the booking with no re-charge. |
| No-Show | Missed lesson without prior cancellation | Lesson payment is retained by default; the teacher may issue an optional goodwill studio credit at her discretion. |
Effective Policy Version: 2026-10 (recorded on every booking at checkout).
2. Terms of Service
Standalone page →- Upfront Payment Requirement: All lessons require payment at the time of booking to confirm your reservation. There is no pay-later option. Lessons may be paid via card, Apple Pay, Google Pay, or existing studio credits.
- 10-Minute Checkout Hold: Selecting an available lesson time places an exclusive 10-minute hold on that slot so no one else can double-book it while you complete checkout. If payment is not completed within 10 minutes, the hold expires automatically and the slot reopens.
- Cash or Check with Card on File: If you pay cash or check at the lesson, a card must remain on file. If cash isn't received, we'll charge the card on file for the lesson fee.
- Studio Conduct & Format: Lessons are offered in person at 123 E Front St, Studio B, Traverse City, MI 49684 or remotely via Zoom. Please arrive on time with your music and water, or test your audio/video connection prior to remote sessions.
Studio Contact: +1 (231) 409-1384 · agr@lakefamilies.com
3. Privacy Policy & Your Data
Standalone page →- What We Store: We store only the information needed to schedule and deliver your lessons: your name, email address, phone number, lesson & series history, payment/refund records, credit ledger entries, and transactional email delivery logs.
- Payment Card Security (Stripe): Payment cards and digital wallets are processed exclusively by Stripe inside Stripe Embedded Checkout. Card numbers never touch, pass through, or are stored on our servers.
- Passwordless Email Authentication: Students never create or store a password. Access to manage your lessons uses a short-lived 6-digit login code or one-click magic link sent to your email address.
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Download All Your Data: Signed-in students can download a complete machine-readable JSON archive of their profile, bookings, series, payments, refunds, credit ledger, and email logs at any time from
/policies/my-data.json.